About Charity: Arizona Diamondbacks Foundation
For more than 20 years, the Arizona Diamondbacks ownership group, employees, players, and corporate partner alongside D-backs fans, have been working together to give back to those who need a helping hand in our community. The Arizona Diamondbacks award-winning community efforts are focused on impact areas that include homelessness, indigent healthcare, veterans, education and children’s programs of all types.
Shipping Rates
Product ships within 2 weeks after the close of auction. You will receive a separate tracking email once your order ships.
Shipping charges will be added to the final bid price of each item. The shipping rates are:
- Continental U.S. = $15.00
- Alaska, Hawaii = $25.00
- Canada = $50.00
- International = $100.00
Shipping Information
A valid shipping address is required for all deliveries. We regret that we cannot deliver to P.O. Boxes or Rural Routes. As a signature is required upon delivery, please ensure that someone is at the delivery address to accept and sign for the package during regular business hours. Regular business hours are 9am to 5pm EST, Monday to Friday.
Duties and Taxes
All net proceeds will be donated to charity. As of January 1, 2011 please note that all bid amounts for charity auctions are inclusive of applicable sales tax. All International customers are responsible to pay for all applicable duty and customs charges. Your local government determines duty and customs charges depending on where the merchandise is made and what it is made out of. When placing an order on MLB.com, you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be incurred by you. You should contact your local customs office for further information.
Payment Information
MLB.com Auctions accepts Mastercard, Visa, Discover, and American Express only; we do not accept checks, money orders, PayPal, or any other payment methods. If you are the winning bidder, the card you entered to bid will automatically be charged for this purchase. If you are a returning user please make sure that your credit card information is updated before bidding. As a courtesy we will attempt to contact you if your credit card is not processed successfully, but should it fail we reserve the right to cancel the transaction.
Conditions of Sale
Items authenticated through D-backs Authentics will be made available for purchase at the sole discretion of the Arizona Diamondbacks. Availability changes quickly and items are never guaranteed.
In addition, any information published or made publicly available by the MLB Authentication Program or its MLB.com Referencing System is not an offer for sale. Items listed in the MLB.com Referencing System may include items previously sold or items withheld by one or more MLB Clubs for internal use or for any other purpose in the discretion of the withholding Club. This information is for informational purposes only and designed to distinguish officially authenticated MLB memorabilia from other items on the market but is not a representation that any item is available for sale. Without limiting the foregoing, any items offered by D-backs Authentics are a contingent offer. For example, items offered for sale prior to a game may, during the game, achieve historical significance to Major League Baseball, the Arizona Diamondbacks, its individual players, and/or the National Baseball Hall of Fame. Accordingly, D-backs Authentics reserves the right, in its sole discretion, to cancel any pre-order based on the request of the Arizona Diamondbacks, its players/coaches/managers, Major League Baseball, or the National Baseball Hall of Fame. In such event, the applicable order will not be fulfilled and the full amount of any purchase will be refunded at the end of the game.
Items are sold in "as-is" condition. Due to the unique nature of each item, all sales are final. It is up to the discretion of MLB.com whether or not a return request will be accepted. In rare cases of shipping damages, please contact MLB.com Customer Service within 48 hours of delivery for return instructions.
Customer Service
If you have a question about product, payment, or shipping status please click here to contact us, Major League Baseball Auction Customer Service representatives are available to assist you Monday through Friday, 9 AM - 6 PM EST. If you have questions about bidding, bid retraction, auction format, or registration please consult our Frequently Asked Questions section which may help answer your questions and clarify many of our policies.
